Halcyon vs Solution Center
An honest comparison to help you choose the right funeral home software for your team and the families you serve.
Two Approaches to Funeral Home Technology
Halcyon has been a trusted name in funeral home case management for years, serving thousands of funeral homes with reliable, established software. Solution Center takes a different approach as an all-in-one operating system built by Matthews International, connecting case management, merchandising, and family engagement on a single modern platform.
Both solutions aim to help funeral professionals work more efficiently. The right choice depends on what matters most to your operation. Below is a detailed, category-by-category comparison to help you evaluate both options.
Feature Comparison
| Capability | Halcyon | Solution Center |
|---|---|---|
| Case Management | Established case management system | Full lifecycle with automated workflows |
| Cloud Architecture | Cloud-hosted | Modern cloud with real-time updates via SignalR |
| Native Commerce | Third-party integrations | Built-in catalog from the manufacturer |
| AI Obituary Writing | Not available | AI-assisted obituary drafting |
| AI Data Entry (CareAssist) | Not available | Hands-free voice-to-form data capture |
| Family Portal | Limited family-facing features | Connections portal for planning, documents, and payments |
| Mobile App | Mobile access available | Dedicated app with offline mode for removals |
| Visual Arrangement Builder | Traditional arrangement entry | Drag-and-drop Arranger 2.0 with page builder |
| Body Tracking | Not available | CareTrack QR-based chain of custody |
| Multi-Location Management | Multi-location support | Enterprise-grade with centralized control |
| Integrated Supply Chain | Separate vendor relationships | Direct connection to Matthews manufacturing |
| Workflow Automation | Task management | Configurable workflows with triggers and notifications |
Where Solution Center Stands Apart
Built by the Merchandise Vendor
Solution Center is developed by Matthews International, so your software and your product catalog share a single source of truth. Pricing, availability, and ordering are always in sync.
AI-Powered Productivity
CareAssist lets your team capture case data hands-free during family meetings. AI obituary tools draft compassionate, personalized obituaries in seconds. These are tools that give time back to your staff.
Family Engagement Portal
Connections gives families a branded portal to participate in the planning process, select merchandise, review documents, and make payments, all on their own schedule.
Switching from Halcyon
We understand that changing software is a significant decision. Our team makes the transition as smooth as possible.
Our team handles the migration of your case history, contacts, and financial records.
A dedicated implementation specialist works with your team through the entire process.
Role-based training ensures every team member is comfortable before go-live.
Access to support resources and regular check-ins after your transition is complete.
See Solution Center for Yourself
The best way to compare is to experience it firsthand. Schedule a demo tailored to your funeral home.